Refund Policy

Last Updated: May 04, 2026

CHORAHA TECHNOLOGIES LLP
gonums.com

This Refund Policy outlines the terms under which refunds may or may not be issued for services provided by Gonums.

1. No Refund Policy

All payments made to Gonums are non-refundable. Once funds are added to your account wallet, they cannot be withdrawn back to your bank account.

2. Usage-Based Charging

Gonums services operate on a submission-based billing model. Charges are applied for each message or API request processed, regardless of delivery status.

Failed SMS may still be chargeable
Blocked or invalid numbers are not charged in some cases
WhatsApp/API usage is charged per request or conversation

3. Account Suspension / Blocking

If an account is suspended or terminated due to violation of policies, misuse, or non-compliance with regulations (such as DLT), no refund will be provided.

4. Exceptional Cases

Refunds may be considered only in rare cases where:

Duplicate payment is made due to technical error
Payment is deducted but wallet balance is not credited

Such cases will be reviewed internally, and the decision of Gonums will be final.

5. Refund Processing (if approved)

Approved refunds (if any) will be processed within 7–10 business days via the original payment method.

6. Pricing & Taxes

All payments are subject to applicable GST and government taxes. Taxes are non-refundable.

7. Contact

For billing-related queries, contact:
Email: [email protected]
Phone: +91-9424951124